Refund policy

 

AM I ABLE TO RETURN ITEMS?

Yes here at The Clothing Closet we accept returns/refunds as long as the item is returned in the original condition as well as it being within the return date.

Returns will only be accepted 14 days after the delivery date which is determined via signature upon delivery. We will not be held accountable for any item damage after being worn or washed.

 

WHAT IS THE PROCESS FOR RETURNING AN ITEM?

If you do decide to return an item, you must ensure that it is sent with the all the original tags, packaging and with the returns form filled out correctly. The postage is at the buyers expense and should be sent with 'Recorded Delivery' to ensure that no problems occur and the tracking of the product can be used in the case of it being lost. The purchase must be returned without any damage to the product, which can consist of smoke smell, pet hair etc. The returns form can be sent out via an email or by post at the buyers expense. Failure to comply with these instructions and the return cannot be processed. 

 

RETURNS FROM OUTSIDE OF THE UK

Non EU customers are unable to return goods due to import duties, if you received the wrong item or the goods are faulty then returns from outside of the EU must be invoiced as "RETURNED GOODS - OF NO COMMERCIAL VALUE" to stop them being held at customs. Any charges related to customs are payable by the customer and not by us.